Frequently Asked Questions
Here you'll find answers to the most common questions. If you can't find what you're looking for, reach out to us on our Contact page.
About the Products
Are the products suitable for any type of vehicle?
Yes. Our auto care formulas are designed for cars, trucks, and SUVs, and work on paint, glass, headlights, and exterior surfaces in general.
How should I use the products?
Each product includes usage instructions on its packaging. If you have questions about application, reach out and we'll be happy to guide you.
Cash on Delivery
How does cash on delivery work?
You place your order without paying anything upfront. We'll contact you to confirm your delivery details, and you pay in cash directly to the delivery agent when your order arrives.
Can I pay by card upon delivery?
At this time we only accept cash payment on delivery.
What happens if I can't receive my order on the agreed day?
Contact us in advance to reschedule delivery. If we're unable to reach you or the order is refused without notice, it will be cancelled.
Shipping and Delivery
Which areas do you deliver to?
We deliver to all the cities we service.
How long does delivery take?
Delivery is free and typically arrives within 24 to 48 hours, anywhere within our delivery area.
How do I know my order was confirmed?
We'll contact you by phone or WhatsApp to confirm your details before dispatching your order.
Exchanges and Returns
Can I return a product?
If your order arrives damaged or incomplete, contact us within 48 hours of delivery and we'll resolve it at no extra cost.
Can I cancel my order?
Yes, you can cancel your order at any time before it's dispatched. Just let us know as soon as you decide.
Have another question? Contact us here.