Refund and Return Policy
Since you pay when you receive your order, no charges are made in advance. This policy explains what to do if something isn't as expected.
Inspection Upon Delivery
Before paying the courier, you have the right to check that the product matches what you ordered and that it arrives in good condition.
Damaged or Incorrect Product
If the product arrives damaged, incomplete, or doesn't match your order, you can refuse it without paying, or contact us within 48 hours of delivery to arrange an exchange.
Exchanges
We accept exchanges for damaged products or manufacturing defects. Contact us with your order number and photos of the product to arrange the exchange.
Cancellations
You can cancel your order at any time before it's dispatched, at no cost. Just contact us to confirm.
Cases Not Covered
We do not accept returns due to change of mind once a product has been delivered and paid for, unless it has manufacturing defects.
How to Start an Exchange or Claim
Contact us through our Contact page with your order number and a description of the issue.