Track Your Order
Track Your Order
Enter your order number and email below to see real-time shipping updates.
To install an order tracking widget on this page, add a tracking app like Track123, 17TRACK, or AfterShip from the Shopify App Store.
Where's my order?
Just placed: Give us up to 24 hours to process and ship. You'll receive a tracking email as soon as it's on its way.
Shipped but no updates? Carriers can take 24–48 hours to scan packages. Check back tomorrow — the tracker will update.
Delayed? Occasional delays happen due to weather, customs, or carrier volume. If it's been more than 15 business days, email us at support@kelyx.store and we'll investigate.
Order Status Guide
- Order Placed — We've received your order and are preparing it for shipment.
- Processing — Your order is being packed at our fulfillment center.
- Shipped — Your order is on its way! Tracking is now available.
- In Transit — Your package is moving through the carrier network.
- Out for Delivery — Your package will arrive today.
- Delivered — Enjoy your KELYX products!
Need help?
Our team is one email away: support@kelyx.store
We respond within 24 hours, Monday–Friday.
You can also call us: +1 (313) 307-4667