Shipping policy
Shipping Policy Last updated: July 19, 2026
Thank you for choosing KELYX. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed on the next business day.
You will receive a confirmation email once your order is placed, and a shipping notification with tracking information once your order leaves our fulfillment center.
Shipping Rates & Delivery Times Standard Shipping Delivery: 5–10 business days Cost: Free on orders over $50 USD | $6.99 flat rate on orders under $50 Express Shipping Delivery: 2–4 business days Cost: $12.99 flat rate Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, or carrier disruptions beyond our control.
International Shipping We ship to over 40 countries worldwide. International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authority. These fees are not included in your order total and are not refundable in the event of a return.
Order Tracking Once your order ships, you'll receive a tracking number via email. Track your package anytime on our Track Order page or directly on the carrier's website.
Shipping Restrictions We currently do not ship to:
P.O. Boxes for oversized items Military bases (APO/FPO addresses) Countries currently under trade restrictions Lost or Stolen Packages If your tracking status shows "Delivered" but you haven't received your package, please:
Check with household members and neighbors Contact your local carrier Contact us at support@kelyx.store within 7 days of the delivery date We will investigate with the carrier and, if the package is confirmed lost, issue a replacement or full refund at no additional cost to you.
Damaged Packages If your package arrives damaged, email support@kelyx.store within 48 hours of delivery with:
Your order number Photos of the damaged packaging Photos of the damaged product We will send a free replacement immediately.
Address Changes We can update your shipping address only before your order enters the shipping process. Contact us immediately at support@kelyx.store if you need to make a change.
Contact KELYX LLC 30 N Gould St, Ste R Sheridan, WY 82801 United States
Email: support@kelyx.store Phone: +1 (313) 307-4667